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    I just placed an order, when will it ship?
    We try our best to ship items as fast as we can. Please allow 24-48 days production time for your order to ship out, average shipping times are 3-5 business days
    Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Info@Thehouseoftrue.com.

    I am not in love with my order, can it be returned? What if there is an issue?

    Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
    We offer returns within 15 business days from delivered date. Returns must be new, unworn, and with original tags and packaging. No exception.
    Buyer is responsible for return shipping costs unless error/mistake was caused by The House Of True. 
    Exchanges are based on availability of stock.
    Contact our fulfillment dept for all returns/refunds at Info@Thehouseoftrue.com


    Can I cancel my order?
    You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

    I have entered an incorrect address what do I do now?
    If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Info@Thehouseoftrue.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

    How long does shipping take?
    Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help you.
    Please send us an email to Info@Thehouseoftrue.com and we will be happy to assist you in any way we can.
    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.